(Scope of Application)

Article 1

1. Contracts for Accommodation and related agreements to be entered into between this Ryokan and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
2. In the case when the Ryokan has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations ("laws and regulations," or those based on laws and regulations. The same shall apply hereinafter ) a and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

(Application for Accommodation Contracts)

Article 2

1. A Guest who intends to make an application for an Accommodation Contract with the Ryokan shall notify the Ryokan of the following particulars
   
   1. Name of the Guest(s)
   2. Date of accommodation and estimated time of arrival
   3. Accommodation Charges (based, as a general rule, on the Basic Accommodation Charges listed in the attached Table No. 1)
   4. Other particulars as deemed necessary by the Ryokan
2. In the case when the Guest requests, during his stay, extension of the accommodation beyond the date in Subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
3. When the Guest is a foreign national who does not possess an address in Japan, the Guest must provide his nationality and passport number, in addition to his name, address, occupation, etc., and present both his passport and a photocopy, as stipulated by law. However, if the Guest does not have a photocopy of his passport, the Ryokan shall make a photocopy with permission from the Guest.
4. When the Ryokan requests that an individual who has made an application provide the Ryokan with the name(s), address(es), phone number(s), etc. of the Guest(s) who will be staying, such individual who has made the application shall provide this information at once, even if the Accommodation Contract has already been concluded.
5. The Ryokan may contact the Guest to confirm the reservation, using the contact information provided, on any day before the date of the stay.

(Conclusion of Accommodation Contracts, etc.)

Article 3

1. A Contract for Accommodation shall be deemed to have been concluded when the Ryokan has duly accepted the application stipulated in the preceding Article. However, the same shall not apply when it has been proved that the Ryokan has not accepted the application. Additionally, in the case of applications made via the Internet, a Contract for Accommodation shall be deemed to have been concluded when the Ryokan indicates acceptance of the application stipulated in the preceding Article, either at the time when such is indicated at a URL on the Ryokan reservation acceptance website on the Internet (hereinafter “the Site”), or at the time when an electronic mail containing a message to such effect arrives at the server managing the electronic mail address provided by the customer.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Ryokan, within the limits of Basic Accommodation Charges, covering the Guest's entire period of stay (or 3 days when the period of stay exceeds 3 days) by the date specified by the Ryokan.
3. The deposit shall be first used for the Total Accommodation Charges to be paid the Guest, then secondly for the cancellation charges under Article and thirdly for the reparations under Article 18 if applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Ryokan shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case when the Guest is thus informed by the Ryokan when the period of payment of the deposit is specified.
5. When the Ryokan indicates an erroneous Accommodation Charge, and an application for accommodation is made based on such Accommodation Charge, and the Ryokan approves such application, if such Accommodation Charge is significantly lower than those for the preceding and following dates, unless there is a reason indicated for the lower Accommodation Charge (such as “limited,” “special,” “promotion,” etc.), then the Ryokan approval shall be deemed a mistake under the Civil Code, and the Contract for Accommodation shall be declared invalid, and the Ryokan shall promptly notify the applicant to such effect.

(Special Contracts Requiring No Accommodation Deposit)

Article 4

1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Ryokan may enter into a special contract requiring no accommodation deposit after the Contract has been concluded, as stipulated in the same Paragraph.
2. In the case when the Ryokan has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be construed as that the Ryokan has accepted a special contract as prescribed in the preceding Paragraph.

(Request for cooperation in infection control measures at f acilities)
Article 4-2

The Hotel may request cooperation from the person who intends to stay at the hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

(Refusal of Accommodation Contracts)

Article 5

1. The Ryokan  may not accept the conclusion of an Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Ho tel Business Act.
   
   1. When the application for accommodation does not conform with the provisions of these Terms and Conditions.
   2.  When the Ryokan is fully booked and there is no vacancy .
   3.  When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will violate laws or act against the public order or good morals in regard to his/her accommodation.
   4. When the person who intends to st ay at this hotel is deemed to fall under any of the following items (a) through (c).
      (a) Organized Crime Groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as "Organized Crime Groups"), members of organized crime groups as defined in Article 2, Item 6 of the same article (hereinafter referred to as " Members of Organized Crime Groups "), associate members of organized crime groups or persons related to organi zed
      crime groups, or other antisocial groups.
      (b) When the person is a organized crime group or a corporation or other organization whose business activities are controlled by a organized crime group or a member of an organized crime group.
      (c) A person who is a juridical person and one of its officers falls under the category of a n organized crime group member.
   5. When the person is behaving in such a manner as to be an annoyance to other guests.
   6. When a person who intends to stay at this hotel is a pati ent, etc. of a specified infectious disease as defined in Article 4-2, paragraph 1, item 2 of the Hotel Business Act (hereinafter referred to as "patient, etc. of specified infectious disease").
   7. When a violent act of demand is committed or a burden exceeding a reasonable range is demanded with regard to accommodation (Excluding cases where the person seeking accommodation requests the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act (Act No. 65 of 2013. Hereinafter referred to as the "Act on Elimination of Discrimination against Persons with Disabilities" ) on Promotion of Elimination of Discrimination on the Basis of Disability.).
   8. When the person who intends to stay in the Ryokan has repeatedly made a request to the Ryokan as specified in Article 5-6 of the Enforcement Regulations of the Ryokan Business Act as a request whose burden is excessive in its implementation and which may s eriously impede the provision of accommodation-related services to other guests.
   9. When the Ryokan is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes.
   10. When the case falls under the provisions of Prefectural Ordinance Article 12.

(Explanation of refusal to conclude a contract of accommodation)
Article 5-2
The person who intends to stay may request the Ryokan to explain the reasons for its refusal to enter into a contract of accommodation in accordance with the preceding article.

(Right to Cancel Accommodation Contracts by the Guest)

Article 6

1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Ryokan.
2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part, the Guest shall pay cancellation charges as listed in the Attached Table No. 2. However, this shall apply only when an application as prescribed in Paragraph 1 of Article 3 is accepted by the Ryokan, and when the Guest is informed of his obligation to pay cancellation charges in the event that the Accommodation Contract is cancelled by the Guest.
3. In the case when the Guest does not arrive by 8 p.m. of the accommodation date (or 2 hours after the expected time of arrival if the Ryokan has been notified of it) without advance notice, the Ryokan may regard the Accommodation Contract as being cancelled by the Guest.

(Right to Cancel Accommodation Contracts by the Ryokan/Hotel)

Article 7

1. The Hotel may cancel the Accommodation Contract under any of the foll owing circumstances. However, this paragraph does not me an that this hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
   
   1. When the Guest is deemed liable for conduct and/or has conducted himself/herself in a manner that will violate laws or act against the public order and good morals in regard to his/her accommodation.
   2. When it is recognized that the Guest falls under any of the following items (a) through (c).
      (a) When the Guest is a crime group, a member of a crime group, a quasi-constituent of a crime group, or a person related to a crime group, or any other antisocial group.
      (b) When the Guest is a juridical person or other organization whose business activities are controlled by a crime group or a member of a crime group.
      (c) when the Guest seeking accommodation is a corporation which any of directors are proven to be a member of an organized crime group.
   3. When the Guest is behaving in such a manner as to be an annoyance to other guests.
   4. When the Guest is a patient, etc. of specified infectious disease.
   5. When the Guest who intends to stay at the accommodation commits a violent demand act or asks for a burden exceeding a reasonable range with regard to the accommodation
      (except when the guest requests the removal of social barriers as provided in Article 7, paragraph 2 or Article 8, paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities).
   6. When the Guest repeatedly makes a request to this hotel that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as specified in the Article 5 -6 of the Enforcement Regulations of the Ryokan Business Act.
   7. When the Ryokan is unable to provide accommodation due to natural calamities and/or other causes of force majeure.
   8. When the case falls under the provisions of Prefectural Ordinance Article 12.
   9. When the Guest does not observe prohibited actions such as smoking in bed, tampers with fire-fighting facilities and otherwise bre aches Hotel Regulations stipulated by the Hotel(restricted to particulars deemed necessary in order to avoid causing fires) .
2. In the case when the Ryokan has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Ryokan shall not be entitled to charge the Guest for any of the services which he has not received, such as accommodations. However, in the case of reasons other than item 6 of the preceding Paragraph, the Ryokan shall charge the Guest a penalty fee equivalent to the cost of the services which he has not yet received. In this case, this shall not prevent charges based on Article 18.

(Explanation of Cancellation of Accommodation Contract)
Article 7-2
In the event that the Hotel cancels the accommodation contract in accordance with the preceding article, the Guest may request an explanation of the reasons for such cancellation.

(Registration)

Article 8

1. The Guest shall register the following particulars at the front desk of the Ryokan on the day of accommodation:
   
   1. Name, address, and contact information of the Guest(s).
   2. Nationality and passport number for foreigners who do not have a domicile in Japan .
   3. Other particulars deemed necessary by the Ryokan.
2. When the Guest is a foreign national who does not possess an address in Japan, the Ryokan shall make a photocopy of his passport.
3. In the case when the Guest intends to pay his Accommodation Charges prescribed in Article 12 by any means other than Japanese currency, such as traveler's cheques, coupons, or credit cards, these credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.

(Occupancy Hours of Guest Rooms)

Article 9

1. The Guest is entitled to occupy the contracted guest room in the Ryokan/Hotel from 3 p.m. to 10 a.m. the next morning. However, in the case when the Guest is accommodated for multiple subsequent nights, the Guest may occupy it all day long, except for the days of arrival and departure.
2. The Ryokan may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows:
   
   1. Through 12:00: 30% of Room charge
   2. Through 15:00: 50% of Room charge
   3. Beyond 15:00: 100% of Room charge
3. The Room charge in the preceding Paragraph shall be equivalent to 80% of the Basic Accommodation Charge.

(Observance of Use Regulations)

Article 10

1. The Guest shall observe the Use Regulation established by the Ryokan, which are posted within the premises of the Ryokan.

(Business Hours)

Article 11

1. The business hours of the main facilities, etc. of the Ryokan/Hotel are as follows, and details regarding those of other facilities, etc. shall be indicated through brochures provided, notices displayed in each place, service directories in guest rooms, etc.
   
   1. Service hours of front desk, cashier's desk, etc.
      
      1. Curfew: None
      2. Front desk services: 7:00 a.m. to 10:00 p.m.
   2. Service hours for dining, drinking, etc. (facilities)
      
      1. Restaurant “Hananoren”: 8:30 p.m. to 11:30 p.m.
      2. Club “Kiraboshi”: 8:00 p.m. to 11:30 p.m.
      3. Karaoke rooms: 8:00 p.m. to 11:30 p.m.
      4. Gallery Lounge “Yunohana” (café lounge): 7:00 a.m. to 5:45 p.m.
      5. Garden Hall Hakuun: 8:00 p.m. to 11:30 p.m. (open irregularly)
      6. Beauty salon, massage, and other relaxation facilities: 4:30 p.m. to 6:00 p.m. and 8:00 p.m. to 0:00 midnight
      7. Other dining, drinking, etc. indicated separately.
2. The business hours specified in the preceding paragraph are subject to temporary changes due to necessity or unavoidable causes. They are also subject to temporary closures. In such a case, the Guest shall be informed by appropriate means (such as the website or the front desk).

(Payment of Accommodation Charges)

Article 12

1. The breakdown of the Accommodation Charges, etc. that the Guest shall pay is as listed in the attached Table No. 1.
2. Accommodation Charges. etc. as stated in the preceding Paragraph shall be paid with Japanese currency, or by means other than Japanese currency such as traveler's cheques, coupons, or credit cards recognized by the Ryokan, at the front desk, at the time of the departure of the Guest, or upon request by the Ryokan.
3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities which have been provided for him by the Ryokan and which are at his disposal.

(Liabilities of the Ryokan/Hotel)

Article 13

1. The Ryokan shall compensate the Guest for damage if the Ryokan has caused damage to the Guest in the fulfillment or the non-fulfilment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Ryokan is not liable.
2. Though the Ryokan has received the PASS MARK (a certification of excellent fire prevention standard issued by the fire department), the Ryokan is additionally covered by Ryokan liability insurance in order to deal with unexpected fires and/or other disasters.

(Handling of Inability to Provide Contracted Rooms)

Article 14

1. The Ryokan shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable, with the consent of the Guest.
2. When arrangement of other accommodation cannot be made, notwithstanding the provisions of the preceding Paragraph, the Ryokan shall pay the Guest a compensation fee equivalent to the cancellation charges, and the compensation fee shall be applied to the reparations. However, when the Ryokan cannot provide accommodation due to causes for which the Ryokan is not liable, the Ryokan/Hotel shall not compensate the Guest.

(Handling of Deposited Articles)

Article 15

1. The Ryokan shall compensate the Guest for damage when loss, breakage, or other damage is caused to goods, cash, or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure. However, when the Ryokan has requested the Guest to report the kind and value of cash and/or valuables but the Guest has failed to do so, the Ryokan shall compensate the Guest within the limit of 150,000 yen.
2. The Ryokan shall compensate the Guest for damage when loss, breakage, or other damage is caused, through intention or negligence on the part of the Ryokan, to goods, cash, or valuables which are brought into the premises of the Ryokan by the Guest but which are not deposited at the front desk. However, for articles of which the kind and value have not been reported in advance by the Guest, except in cases of damage caused through intention or gross negligence on the part of the Ryokan, the Ryokan shall compensate the Guest within the limit of 150,000 yen.

(Custody of Baggage and/or Belongings of the Guest)

Article 16

1. When the baggage of the Guest is brought into the Ryokan before his arrival, the Ryokan shall be liable to keep it only in the case when such a request has been accepted by the Ryokan. The baggage shall be handed over to the Guest at the front desk at the time of his check-in. However, the Ryokan shall not accept custody of ¥1,000,000 or more in cash, nor baggage with a market value equivalent to ¥1,000,000 or more.
2. When baggage or belongings of the Guest are found to be left behind after his check-out, and the ownership of the article is confirmed, the Ryokan shall inform the owner of the article(s) left behind and ask for further instructions. When no instruction is given to the Ryokan by the owner, or when the ownership is not confirmed, the Ryokan shall keep the article for 7 days, including the day on which it is found, and after this period, the Ryokan shall turn it over to the nearest police station.
3. The Ryokan liability in regard to the custody of the Guest's baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and in accordance with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.
4. The Ryokan shall not be liable for the following, even when the Ryokan would otherwise be liable for damage under Paragraphs 1 and 2:
   
   1. Manuscripts, design documents, illustrations, ledgers, and other similar items (including items recorded onto recording media that can be directly processed by information devices (computers, computer terminal devices, etc. and related devices), such as magnetic tape, magnetic disks, CD-ROMs, optical discs, etc.)

(Liability in Regard to Parking)

Article 17

1. The Ryokan shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Ryokan, as it shall be regarded that the Ryokan/Hotel simply offers the space for parking, whether the key to the vehicle has been deposited with the Ryokan or not. However, the Ryokan shall compensate the Guest for any damage caused through intention or negligence on the part of the Ryokan in regard to the management of the parking lot.

(Liability of the Guest)

Article 18

1. The Guest shall compensate the Ryokan for any damage caused through intention or negligence on the part of the Guest.
2. To facilitate smooth receipt of accommodation service based on the Accommodation Contract, in the event that the Guest recognizes that the accommodation services offered differ from as provided for in the Accommodation Contract, the Guest must promptly notify the Ryokan to such effect.
3. In the event that the Guest fails to fulfill his financial obligations according to the Accommodation Contract, the Ryokan may demand payment from the Guest with a late payment penalty of 14.6% annual rate.

(Agreement Jurisdictional Court and Governing Law)

Article 19

1. Any litigation between the Ryokan and the Guest regarding the Accommodation Contract shall be governed by the laws of Japan, and the Kanazawa District Court or the Komatsu Summary Court, under whose jurisdiction the Ryokan location falls, shall have exclusive primary jurisdiction with respect to all disputes arising with respect thereto.